Reports to: Implementation Consultant Manager
Location: Nationwide, with preference for Philadelphia Region
Employment Status: Full-time
Travel Requirements: 30-40% of time
TargetX is the leading higher education CRM solutions provider with enterprise-wide scalability, powered by the Salesforce platform. With our 21-year reputation for innovative technology and unparalleled industry expertise, we have become one of the most trusted names in higher education technology. Our community is a vibrant one, with over 450 institutions in 4 countries leveraging TargetX to help meet and exceed their campus goals.
TargetX is rebuilding the future of Ed-Tech for schools and is looking for strong, talented professionals for our Product and Engineering Teams. Whether your specialty is Big Data, Business Intelligence, or highly Scalable SaaS platforms, this may be the place for you. We’re 21-years old with 100’s of clients, but driving innovation with the focus, energy and acceleration of a startup.
Make every student a graduate, and every graduate a success.
Along with our commitment to the TargetX CRM community, our company is devoted to supporting the community in which we live and work. That’s why we launched the Power of X in 2006, a company-wide philanthropic endeavor that gives back to amazing nonprofit organizations that support education-related causes, like Campus Philly and Cradles to Crayons.
Our Fundamental Values
At TargetX, we’ve always been a little different. Different in how we treat our clients, in how we treat each other and in the results that we achieve. That difference is best captured in our four Values that serve as the foundation of our unique company culture: We Care, We Have Grit, We Raise the Bar and We Use Candor.
We are looking for an Implementation Consultant with Salesforce experience and the technical aptitude to learn and grow. As an Implementation Consultant, you will play an important role within the Implementation Team by executing and implementing the TargetX solutions for our higher education clients. You will report to the Implementation Consultant Manager and work closely with the project managers, to implement projects efficiently and effectively.
Configure TargetX’s products in clients Salesforce instance, including but not limited to, configuration, setting security parameters, and data migration/integration
Ensure successful projects by executing implementation tasks according to client's requirements and within determined deadlines
Manage implementation tasks across multiple clients and internal projects
Understand the product implementation requirements from the business and technical aspects
Problem-solve and escalate any challenges or issues in a timely manner
Ensure completed work is properly documented for client acceptance
Update implementation templates and related artifacts to ensure continuous improvement of materials and to incorporate lessons-learned from facilitated post-Implementation reviews
Experience Required and Ideal Candidate Profile:
Bachelor’s degree from an accredited college or university
Experience in Higher Education specifically within the Admissions and Student Success departments.
Familiarity with and experience utilizing and configuring on the Salesforce platform
Obtained Salesforce Administrator Certification and Education Cloud Consultant Certification within 6 months of starting at TargetX
Strong understanding of business software, including CRM and Microsoft Office/Google Docs
Possess excellent analytical reasoning, problem solving and multitasking skills
Rapidly adapt and respond to changes in environment and priorities
Ability to demonstrate an owner’s attitude towards customer’s issues
Ability to prioritize multiple tasks with varying deadlines
Ability to work independently and in group settings
Highest personal and professional values that are aligned with the TargetX fundamentals